Legal Information

Vd99's Terms and Conditions

Please read these Terms and Conditions carefully before using vd99. By registering or logging in to the platform, you are deemed to have read and accepted these Terms.

Last Updated: January 2026

Key Aspects of the Terms & Conditions

Here are six key points to know at a glance before reading the full details.

Age Restriction

Users must be at least 18 years old to use vd99. Minors are strictly prohibited from creating or using an account, and any such account will be closed immediately.

Payment Policy

Deposits and withdrawals are subject to specific terms. Identity verification (KYC) may be required before a withdrawal can be processed. All transaction data is kept secure.

Bonus Terms

Each bonus has its own wagering requirement. Any attempt to abuse bonuses may result in the bonus being voided and the account suspended.

Account Security

Each user may only open one account. It is the user's responsibility to keep their account password and information confidential.

Prohibited Activities

Any attempt to gain an unfair advantage through fraud, multiple accounts, bots, or any other dishonest means will result in permanent account closure.

Dispute Resolution

Any complaints or disputes must first be directed to our support team for resolution. Support is available 24/7.


These Terms and Conditions constitute a legal agreement between vd99 and its users. By using the platform, you are deemed to have read, understood, and accepted all of the terms below.

01General Terms & Applicability

Vd99 is an online gaming platform serving users in Bangladesh and select other countries. These Terms and Conditions ("Terms") apply to the vd99 platform, its mobile app, and all related services.

By accessing the vd99 website or app, registering an account, or using any of our services, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using the platform.

Vd99 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page regularly.

1.1 Scope of Services

Vd99 offers the following services:

  • Online slots, bingo, Live Casino, and table games
  • Deposit & Withdrawal Services
  • VIP Program & Loyalty Points
  • Promotional Bonuses & Offers
  • Mobile Application Services
  • Customer Support

1.2 Language & Interpretation

These Terms are available in both Bengali and English. In the event of any dispute, the English version shall be considered the definitive text. A full Bengali version is also provided for the convenience of users in Bangladesh.

02Account Registration & Verification

To create an account on vd99, you must provide accurate and truthful information. Accounts created with false information may be closed at any time and any balance may be forfeited.

2.1 Registration Requirements

  • Registrants must be at least 18 years of age.
  • Each individual may only create one account. If multiple accounts are found belonging to the same person, both will be terminated.
  • The name, date of birth, and contact information provided during registration must be accurate.
  • An account may only be used by the person who registered it; allowing third parties to access your account is strictly prohibited.

2.2 Identity Verification (KYC)

As part of our security and legal compliance measures, vd99 may request identity verification (KYC) at any time. KYC may be required to be completed before withdrawals are processed.

  • Copy of National ID (NID) or passport
  • Proof of address (utility bill or bank statement)
  • Proof of Payment Method Ownership

Withdrawals may be held if KYC information has not been submitted or verification has not been completed. All KYC information is kept strictly confidential and used solely for verification purposes.

If it is found that a user is operating accounts in the names of multiple family members, or using multiple accounts from the same device, all associated accounts will be subject to investigation.

03Payments, Deposits & Withdrawals

Vd99 supports multiple payment methods for deposits, including mobile banking and e-wallets. Each payment method has its own limits and processing times.

3.1 Deposit Rules

  • All deposited funds must come from the user's own legitimate sources.
  • Deposits using third-party accounts or payment methods are not permitted.
  • The minimum deposit amount depends on the selected payment method and can be viewed on the deposit page.
  • There are no hidden charges on deposits — the full amount you deposit will be credited to your account.

3.2 Withdrawal Rules

  • Withdrawals may only be made to the same payment method used for the original deposit.
  • Active bonus wagering requirements must be met before a withdrawal can be processed.
  • Withdrawal requests are typically processed within 24 to 72 hours.
  • Minimum and maximum withdrawal limits are listed on the deposit page.
  • Withdrawals may be delayed if KYC verification has not been completed.

Vd99 never withholds withdrawals without valid reason. If a withdrawal is taking longer than usual, please contact our support team.

04Bonuses & Promotional Offers

Vd99's bonuses and promotional offers are subject to specific terms. Each offer has its own wagering requirements, validity period, and eligibility criteria. Please read the full details of any offer before claiming it.

4.1 General Bonus Terms

  • Before withdrawing bonus funds as cash, the specified wagering requirement (typically 20x–30x) must be met.
  • Bonuses must be used within a specified time period; any unused bonus will expire at the end of that period.
  • The same promotion cannot be claimed more than once unless explicitly stated otherwise.
  • Bonuses cannot be transferred to other users.
  • Vd99 reserves the right to void bonuses in cases of suspected misuse or abuse.

4.2 Welcome Bonus

The welcome bonus for new members applies to the first deposit only. To receive this bonus, a minimum deposit amount is required and any applicable promo code must be entered correctly.

4.3 VIP & Loyalty Points

Points can be earned in vd99's VIP program through regular gameplay. The terms for converting points into cash or bonuses are detailed on the VIP page. Points cannot be transferred or sold for cash.

05Gaming Rules & Fairness

All games on vd99 use certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and fair. No manual intervention in any game is possible.

5.1 Game Results

Each game outcome is determined by an RNG and is independent of any previous or future results. If a round is left incomplete due to network issues or technical errors, vd99 will resolve it based on the last recorded state in the system.

5.2 Game Errors

Vd99 is not obligated to pay out winnings resulting from abnormal outcomes caused by a technical error or bug in the gaming software. vd99 reserves the right to void any such transactions.

06Prohibited Activities

The following activities are strictly prohibited to protect the integrity and security of the vd99 platform. Violations may result in permanent account closure and forfeiture of any remaining balance.

Engaging in prohibited activities may result not only in account closure, but also in legal action under applicable laws.

  • Creating or operating multiple accounts
  • Abusing or manipulating the bonus system
  • Using automated bots, scripts, or software to play games
  • Accessing the platform from a restricted region using a VPN or proxy
  • Using the platform for money laundering or any form of illegal financial transactions
  • Attempting to hack or gain unauthorized access to another user's account
  • Attempting to complete KYC verification using false or forged documents
  • Making deposits or withdrawals using third-party payment methods
  • Intentionally exploiting platform vulnerabilities or bugs to gain an unfair advantage

07Privacy & Data Protection

Vd99 places the highest priority on protecting users' personal information. Data collected is used solely for service delivery, identity verification, and legal compliance.

We use SSL encryption and up-to-date data protection measures. Personal information is never sold or shared with third parties, though it may be disclosed to authorities when required by law. For more details, see our Privacy Policy Read.

7.1 Use of Cookies

Vd99 uses cookies to enhance your browsing experience. By using the platform, you consent to the use of cookies. You may disable cookies through your browser settings, though doing so may limit certain features.

08Responsible Gaming

Vd99 believes gaming should be a source of entertainment, not addiction. That is why we actively promote responsible gaming and provide users with a range of tools to help them stay in control.

8.1 Setting Self-Limits

Any user may set the following restrictions on their account:

  • Daily, weekly, or monthly deposit limits
  • Daily Loss Limit
  • Gaming Time Limits
  • Temporary or Permanent Self-Exclusion

These limits cannot easily be changed once activated. A self-exclusion, once enabled, cannot be reversed before the set period has expired. For more information, Responsible Gaming View the page.

If you feel you are losing control of your gaming habits, please reach out to our support team. We are always ready to help, without judgment.

09Account Suspension & Closure

Vd99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:

  • If any provision of the terms and conditions is violated
  • If evidence of fraudulent or deceptive activity is found
  • If evidence of operating multiple accounts is found
  • If registration is completed using a false identity or inaccurate information
  • If KYC verification fails or required documents are not submitted
  • If an account has been inactive for an extended period (more than 12 months)

9.1 Closure by User

You may request to close your account at any time through our support team. Any valid balance should be withdrawn before the account is closed. Any incomplete bonuses or pending matters at the time of closure will be cancelled.

10Changes to Terms & Their Effect

Vd99 may update these Terms and Conditions, in whole or in part, at any time. For significant changes, notice will be provided via the registered email address or on the platform. Continued use of the platform after such notice constitutes acceptance of the updated Terms.

If any provision of these Terms is deemed invalid or unenforceable by a court or authority, the remaining provisions shall continue in full force and effect. These Terms shall be interpreted and enforced in accordance with the laws applicable to vd99's place of business.

If you have any questions or comments about these Terms, please contact our support team. We provide assistance in Bengali and are committed to resolving your concerns.


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